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Get Smart with Salesforce Einstein

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Free Online Course: Get Smart with Salesforce Einstein provided by Trailhead is a comprehensive online course, which lasts for 9-10 hours worth of material. The course is taught in English and is free of charge.

Salesforce via Trailhead
9-10 hours worth of material
Self Paced
Overview

  • See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.

    • Discover insights and predict outcomes with this powerful set of AI-enhanced features.
    • Remove bias from your data and algorithms to create ethical AI systems at your company.
    • Learn how to make customer service smarter and easier with chatbots.
    • Recommend offers and actions at the point of maximum impact.
    • Log your activities, target the right leads, and close more deals with AI for sales.
    • Get up and running with Sales Cloud Einstein.
    • Build an app to predict which restaurant reservations will be no-shows. No code required.
    • Use Apex to create a simple app to recognize and classify images.
    • Build a deep-learning custom model to categorize text and automate business processes.
    • Use Einstein Prediction Builder and Next Best Action to get the right offers to customers.

Syllabus

    • Salesforce Einstein Basics
      • Get Started with Einstein
      • Learn About Einstein Out-Of-The-Box Applications
      • Use the Einstein Platform
    • Responsible Creation of Artificial Intelligence
      • Understand the Ethical Use of Technology
      • Learn the Basics of Artificial Intelligence
      • Recognize Bias in Artificial Intelligence
      • Remove Bias from Your Data and Algorithms
    • Einstein Bots Basics
      • Learn About Einstein Bots
      • Plan Your Bot Content
      • Learn the Prerequisites and Enable Einstein Bots
    • Einstein Next Best Action
      • Get Started with Einstein Next Best Action
      • Understand How Einstein Next Best Action Works
    • Sales Cloud Einstein
      • Increase Sales Productivity
      • Automate Sales Activities
      • Target the Best Leads
      • Close More Deals
      • Connect with Your Customers and Create New Business
      • Improve Sales Predictions
    • Sales Cloud Einstein Rollout Strategies
      • Use AI to Improve Sales
      • Start with a Plan
      • Set Goals and Priorities
      • Get Ready for Einstein
      • Start Using Sales Cloud Einstein
    • Quick Start: Einstein Prediction Builder
      • Sign Up for an Einstein Prediction Builder Trailhead Playground
      • Create a Formula Field to Predict
      • Enrich Your Prediction
      • Build a Prediction
      • Create a List View for Your Predictions
    • Quick Start: Einstein Image Classification
      • Get an Einstein Platform Services Account
      • Get the Code
      • Create a Remote Site
      • Create the Apex Classes
      • Create the Visualforce Page
    • Einstein Intent API Basics
      • Get Started with Einstein Language
      • Set Up Your Environment
      • Create the Dataset
      • Train the Dataset and Create a Model
      • Use the Model to Make a Prediction
    • Put Predictions into Action with Next Best Action
      • Learn the Basics and Set Up a Custom Playground
      • Define and Build a Prediction
      • Customize Your Contact and List Displays
      • Create Recommendations for Einstein Next Best Action
      • Create a Next Best Action Strategy
      • Add Next Best Action to Your Contacts

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