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About the CourseThis course on Fundamentals of Citizen Centric Governance is designed to acquaint the learners with the dynamics of governance and public services delivery mechanisms. The enrolled learners will understand the nuts and bolts of the citizen-governance interface at the cutting edge level. For this main motive, all those modules are contained in the courses which are essential for an enlightened citizen to know and understand the process, performance and working of the governance at the grassroots. Thus the topics covered under this course are: concept and relevance of the Citizen Centric Governance; Governance at the doorsteps; Governance without Government; Local Governance and decentralization; Mobile Governance channels and framework; Digital India; eKranti and Mission Mode Projects; eGovernance principles, implementation criteria and problems; revolutionary step of eOffice to achieve simplified, responsive, effective and transparent paperless working in the government offices; technological variants of Governance and Bureaucracy such as t-government, i-Government, o-Government, m-Government , Smart Governance , Digital Governance, Data Governance ,AI Governance and digital bureaucracy, for example, Kafkaesque Bureaucracy, Infocracy, e-Bureaucracy, Algorithm Bureaucracy, Algocracy and Automated Sorcerers; features, pre-conditions and barriers in the way to Good Governance; process and performance of the information regime under the RTI Act; computerized public grievance redressal, especially CM Window; Citizens Charters, Right Services Act ensuring time- bound delivery of goods, services and information, sevottam model and core principles to make governance citizen-centric.
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1. Governance on the Citizens’ Doorsteps
2. Governance without Government
3. Citizen- Centric Governance: Meaning, Nature and Significance
4. Accountability: Meaning, Aims and Forms and Mechanisms
5. Decentralization and Rural Local Governance: Features of 73rd Act,1992 and Problems of the Panchayats
6. Urban Local Governance: Composition, Functions, Problems and Recommendations
7. Good Governance or Sushasan: Meaning, Features and Pre-conditions
8. Barriers in the way to Good Governance
9. World Bank Report on Good Governance: A Case Study
10. Mobile Governance : Meaning, Aims, Channels, Benefits, Framework and Steps for Effectiveness
11.Janene Ka Haq or Right to Information: An Introduction
12. Features of the RTI Act, 2005
13. Significance of the RTI Act, 2005
14. Process of Getting Information
15. Powers and Functions of the State/Central Public Officers and First Appellate Authorities
16. Exemption from Disclosure of Information
17. Filing Complaints and Appeals
18. Hindrances in the Way to Information Regime
19. Powers and Functions of the Central/ State Information Commissions
20. Designing RTI Applications and Appeals
21. Reviewing the Landmark judgements of the courts
22. Reviewing the landmark Judgements of the Courts
23. RTI and Citizen Centric Governance
24. A Case Study of the Second ARC Report on the RTI
25. Suggestions for Effective Information Regime
26. Digital India: An overview
27. eKranti: Central Mission Mode Projects
28. eKranti: Sate and Integrated Mission Mode Projects
29. eGovernance: Meaning and Significance
30. Criteria of eGovernance Implementation-1
31. Criteria of eGovernance Implementation-2
32. Principles of eGovernance
33. Technological Variants of Governance and Bureaucracy
34. eOffice: A Revolutionary step for Digital Flow of Files and Business Transaction
35. Problems and Issues of eGovernance
36. Sevottam Model : Meaning and Seven Steps
37. Centralized Public Grievances Redressal and Monitoring (CPGRAM): An Overview
38. CM Window and Public Grievances
39. Time Bound Delivery of Services: An Introduction
40. Right to Service : Process
41. Right to Service: Performance and Problems
42. Citizen Charters : Need, Evolution and Principles
43. Citizen Charters: Weaknesses and Recommendations
44. RTI, RTS and eGovernance Intersection for Citizen-Centric Governance
45. Core Principles for Making Governance Citizen Centric
