Overview
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Engage with customers on their favorite communication platforms.
- Engage with customers on any device to deliver exceptional experiences.
- Add advanced phone support to your service console to deliver top-notch customer service.
- Learn best practices for quickly implementing Service Cloud Voice.
- Take customer calls by integrating your phone channel and service console.
- Support customers on their favorite social media platforms.
- Integrate social media with Social Customer Service.
- Deliver proactive service to customers over messaging apps.
- Set up a simple-to-use web chat channel using Embedded Chat in Lightning Experience.
- Learn how to make customer service smarter and easier with chatbots.
- Route work to the right agent for the job and get a complete view of your contact center.
- Extend your native Android or iOS app to include features like knowledge, case management, and chat.
- Gather insights from customers or employees with surveys.
