Overview
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This free course will develop and improve your speaking and listening, reading and writing skills for your work in the health, social care and education sector.
Syllabus
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- Introduction and guidance
- Introduction and guidance
- What is a badged course?
- How to get a badge
- Acknowledgements
- Session1Session 1: Speaking and listening
- Introduction
- 1 Speaking in different ways
- 1.1 Adapting your style
- 1.2 Formal and informal language
- 2 Non-verbal communication
- 2.1 I’d like to say something …
- 2.2 It’s the way you say it
- 3 Taking part in a discussion
- 3.1 Preparation
- 3.2 Moving the discussion on
- 3.3 How to have a good discussion
- 4 Presentations
- 4.1 Structure
- 4.2 Describing and persuading
- 4.3 Cues
- 4.4 Markers and signposts
- 4.5 Are they listening?
- 4.6 Any questions?
- 5 This session’s quiz
- 6 Summary of Session 1
- Acknowledgements
- Session2Session 2: Reading
- Introduction
- 1 Why and how you read
- 1.1 Why you read
- 1.2 Highlighting
- 1.3 Extracting information
- 2 Skimming, scanning and detailed reading
- 2.1 Skimming
- 2.2 Scanning
- 2.3 Detailed reading
- 3 Fact, opinion and bias
- 3.1 Prejudice and bias
- 3.2 Fact and opinion
- 4 Audience and purpose
- 4.1 What is it for?
- 4.2 Instructive texts
- 4.3 Descriptive texts
- 4.4 Persuasive texts
- 5 Structure and layout of texts
- 6 Reports
- 6.1 What are reports for?
- 6.2 Formal reports
- 6.3 How to read a report
- 7 This session’s quiz
- 8 Summary of Session 2
- Acknowledgements
- Session3Session 3: Writing
- Introduction
- 1 The six steps to writing success
- 1.1 Preparing
- 1.2 Planning
- 1.3 Drafting
- 1.4 Editing
- 1.5 Redrafting
- 1.6 Proofreading
- 2 Spelling, sentences and paragraphs
- 2.1 Spelling
- 2.2 Sentences
- 2.3 Paragraphs
- 3 Writing to inform, persuade and advise
- 3.1 Writing to inform
- 3.2 Writing to persuade
- 3.3 Writing to advise
- 4 Formal or informal?
- 5 Types of writing
- 5.1 Writing emails
- 5.2 Writing letters
- 5.3 Writing reports
- 5.4 Writing articles
- 6 End-of-course quiz
- 7 Summary of Session 3
- End-of-course summary
- Acknowledgements
