Overview
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Give agents the right information, at the right time, and in the right format to close cases.
- Use Lightning Knowledge to create a knowledge base for better customer service.
- Create record types and page layouts to optimize Lightning Knowledge for your business.
- Learn how search works in Salesforce Knowledge and customize your org for better results.
- Unlock the full power of Knowledge by migrating to Lightning Knowledge.
- Handle customer requests using the Knowledge-Centered Service methodology.
- Recommend articles to service agents in real time with Einstein Article Recommendations.
