Overview
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- Course Introduction
- Unit 1: Audience Analysis
- Unit 2: Internal Communication: Writing Memos and Emails
- Unit 3: External Communication: Formal Letters
- Unit 4: Using Visuals to Convey Information
- Unit 5: Process Documentation
- Unit 6: Writing Proposals
- Unit 7: Communicating on the Internet
- Study Guide
- Course Feedback Survey
- Certificate Final Exam
