E-commerce logistics and Last Mile

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Free Online Course: E-commerce logistics and Last Mile provided by edX is a comprehensive online course, which lasts for 5 weeks long, 3-6 hours a week. The course is taught in English and is free of charge. E-commerce logistics and Last Mile is taught by Cesar Becerra, Catalina Silva-Plata, Maria Camila Reinoso Gálvez, Nury Rodríguez and Andrés Polanía.

Overview
  • This course focuses on organizations’ need to deliver their products at the hands of online consumers who purchase goods and services from websites, and who are even more demanding than customers who personally go to stores or department stores. Due to the impact of technology in every day life, customer satisfaction and quick delivery are more present than ever. In this course you will develop skills in logistic operations for last mile delivery and the current challenges facing all virtual sales. You will also learn about success cases of companies worldwide that face logistic operations every day in order to get every product purchased to the consumer’s door.

Syllabus
  • MODULE 1: What is E-commerce logistics?

    What is E-commerce logistics?

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    The E-commerce value network

    Impact of E-commerce logistics on customers

    MODULE 2: E-commerce logistical process

    Operations design

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    Order supply

    Last Mile logistics

    MODULE 3: Challenges of E-commerce logistics

    Logistical costs

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    Payment and billing

    Omnichannel

    Storage nodes

    Handling goods

    Sustainability

    Returns

    Customer experience

    Transportation

    Traceability

    Technology

    MODULE 4: Success cases

    Colombia Case

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    Latam Case

    Global Case

    Final recommendations