DevOps Foundations: Incident Management

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Free Online Course: DevOps Foundations: Incident Management provided by LinkedIn Learning is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. DevOps Foundations: Incident Management is taught by Ernest Mueller.

Overview
  • Learn how to handle the unexpected crises that come up around information systems from a DevOps perspective.

Syllabus
  • Introduction

    • Handling incidents with excellence
    • What to expect from this course
    1. Incident Response Process
    • Why do I need incident management?
    • The incident command system
    • Scoping the problem
    • Your incident toolchain
    • Incident toolchain example
    2. Incident Response in Action
    • Detecting and reporting incidents
    • First response and escalation
    • Incident communication with your users
    • Communicating inside your organization
    • Best practices for diagnosis and repair
    • Cleaning up after
    3. Implementing Excellent Incident Management
    • Continuously improving
    • Training and game days
    • Implementation challenges
    Conclusion
    • Next steps