Customer Service: Problem Solving and Troubleshooting

Go to class

Write Review

Free Online Course: Customer Service: Problem Solving and Troubleshooting provided by LinkedIn Learning is a comprehensive online course, which lasts for Less than 1 hour of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Customer Service: Problem Solving and Troubleshooting is taught by Noah Fleming.

via LinkedIn Learning

Less than 1 hour of material

Self Paced

Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.

Syllabus

Introduction
- Welcome
- Make customer service easy
1. A Two-Step Approach to Commonsense Customer Service for Most Situations
- Validity of complaints
- How to respond to valid complaints
- How to respond to invalid complaints
2. Critical Customer Service Problem-Solving Skills
- Diagnose before you prescribe
- Listen and listen carefully
- Verify, clarify, and follow up
3. Critical Troubleshooting Skills
- Disarm an angry customer
- Give the customer options
- How to deliver bad news
4. Final Thoughts
- Maintain your own sanity
- Looking inward to improve
Conclusion
- Next steps

0, based on 0 Course votes at GetYourEducation

4.7, based on 5219 Course reviews at LinkedIn Learning

Start your review of Customer Service: Problem Solving and Troubleshooting

Add review ->

Language

English
Certificate
Certificate Available
Date of Start
11th January, 2018
Price
Free Trial Available
Provider
LinkedIn Learning
Taught By

Noah Fleming
Share this course

Customer Service: Problem Solving and Troubleshooting

ANIMATIONs

Adobe Lightroom Classic Fundamentals

Build, Train, and Deploy ML Pipelines using BERT

English for Research Publication Purposes

English for Research Publication Purposes

Introduction to Bohemian Watercolor Techniques