Overview
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Want to consistently wow your customers? In this course, get tips for generating ideas for unique experiences that delight your clientele.
Syllabus
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Introduction
- Welcome
- Introduction
- Vital
- Basic vs. delight
- Basics
- Introduction: 20
- What is easy?
- Unexpected
- Creative swiping
- Worst case
- Watch and learn
- The queen
- In their shoes
- Breaking rules
- Be alert
- Personal relationship
- Easy repeat others
- Ask
- Technology
- Over and above
- Nailing basics
- Pause
- MMFI
- Contact points
- Communication
- Be better
- Marketing
- Indifference
- Flexibility
- Fun
- Speed
- Personalize
- Remember
- Promise
- Communicate
- Personalities
- Great staff
- Wrap up
