Overview
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Learn how to manage customer expectations so customers leave satisfied and keep coming back.
Syllabus
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Introduction
- Set yourself up for success with good customer service
- Understand the impact of unpleasant surprises
- Find places where you can manage expectations
- Use clear language to avoid surprises
- Educate customers on what to expect
- Understand why customers don't read
- Adjust unreasonable expectations
- Take action
