Overview
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Learn how to provide an outstanding customer service experience that helps you retain and attract customers during tough economic times.
Syllabus
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Introduction
- Customer service is crucial during an economic downturn
- Building customer trust during economic downturns
- Communicating with customers during economic downturns
- Reassuring your customers during economic downturns
- Listening to your customers during economic downturns
- Understanding what your customers want and need
- Showing empathy for your customers during economic downturns
- Clarifying what your customers want
- Exceeding customer expectations during economic downturns
- Creating an opportunity for customer referrals
