Customer Experience Design for Customer Success provided by FutureLearn is a comprehensive online course, which lasts for 12 weeks long, 4 hours worth of material. Customer Experience Design for Customer Success is taught by Ghilaine Chan. Upon completion of the course, you can receive an e-certificate from FutureLearn. The course is taught in Englishand is Paid Course. Visit the course page at FutureLearn for detailed price information.
12 weeks long, 4 hours worth of material
24th, Oct 2022
Discover how to optimise customer experience within the digital economy
Learn skills that will enable you to design and implement strategies to improve both customer experience and customer success.
Courses under this program:
Course 1: Customer Experience Design for Customer Success: CX Impact and Strategic Insights
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Discover CX design methods and explore the importance of CX in business success.
Course 2: Customer Experience Design for Customer Success: Designing Great Customer Experiences
-Identify the objectives, technologies, metrics, and stakeholders that make up an effective CX strategy.
Course 3: Customer Experience Design for Customer Success: Ensuring Customer Success
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Learn how to build better customer relationships to ensure long-term business success.
