CRM Fundamentals and Practice: Introduction to Salesforce

Learn how to build better customer relationships

With the right tools and insights, you can improve your customer relationships. On this four-week course, you’ll develop strong CRM skills to analyse and improve customer experience across a range of platforms. Providing these clients with great customer experience is the key to closing sales, and inspiring customer loyalty.

CRM is critical for modern organisations seeking to gain a competitive edge. That’s why the industry was worth $50 billion in 2019 and is one of the fastest-growing software types.

Learn fundamental CRM skills

On this insightful course, you will begin to learn how to use Salesforce CRM software to better understand your customers. You’ll learn how to improve customer experience, and how to use CRM data to power data-driven decision making.

Ultimately, you will be able to design and execute a winning customer experience strategy for your organisation with your new CRM skills.

Begin to learn how to use Salesforce to improve customer experience

CRM systems likes Salesforce are designed to help you manage customer relationships effectively and efficiently. These platforms provide customer data, giving you a joined-up view of each customer and your organisation’s history with them.

Alongside simple customer relationship management, customer data generated from CRM systems can be used to improve customer experience more widely. In the age of analytics and big data, data-driven decision-making processes are key to gaining a competitive advantage.

This course has been designed in collaboration with Salesforce, the world’s most popular CRM software solution, with a 19% market share. It counts over 150,000 customers, including 83% of Fortune 500 companies.

This course is aimed at professionals seeking to improve customer experience and success through using CRM systems.It would be suitable for early-career professionals, those looking to move to CRM roles, or biz dev, product, or marketing professionals.

Want to build on the skills you learn on this course? These courses, from the same provider, will help develop your knowledge further:

• CRM Fundamentals and Practice: Salesforce Automation and Best Practice
• CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management

During the course, you’ll be using the Salesforce Trailblazer platform.