Connect with Customers Using Financial Services Cloud

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Free Online Course: Connect with Customers Using Financial Services Cloud provided by Trailhead is a comprehensive online course, which lasts for 11-12 hours worth of material. The course is taught in English and is free of charge.

Overview
  • Use Financial Service Cloud features to collaborate with your customers.

    • Deliver connected custom experiences with the mortgage platform in Financial Services Cloud.
    • Learn how the insurance platform can help deliver connected customer experiences.
    • Deliver connected customer experiences with the insurance platform.
    • Use the insurance data model to plan, manage, and track your insurance business.
    • Help financial advisors and wealth managers gain a holistic view of client portfolios.
    • Share confidential client data in a secure and compliant manner.
    • Use Interaction Summaries to capture and share structured meeting notes.
    • Customize field sets and custom metadata types to support customers better.
    • Get a 360-degree view of customer relationships with contextual actions.
    • Manage your branches and track their performance with Branch Management.

Syllabus
    • Mortgage Mastery with Financial Services Cloud
      • Say Hello to Mortgages for Financial Services Cloud
      • Set Up Basic User Access to Mortgage Features
      • Set Up Advanced User Access to Mortgage Features
      • Set Up Borrower Access to Mortgage Applications in Experience Cloud Sites
      • Enable Document Tracking and Approvals
    • Insurance Agent Console for Sales and Service
      • Get Started with Insurance Agent Console
      • Give Sales Agents a 360-Degree View of Policyholders
      • Create a New Life Event
      • Review the Policies Tab
      • Give Service Reps a 360-Degree View of Policyholders
      • Automate Repetitive Business Processes with Salesforce Flow
    • Insurance for Financial Services Cloud Admin Essentials
      • Say Hello to Insurance for Financial Services Cloud
      • Get Started with Admin Essentials
      • Set Up Advanced Access to Insurance Features
      • Enable Distributor Performance Management
      • Set Up Producers
      • Set Up a Portal for Independent Insurance Agents
    • Insurance for Financial Services Cloud Data Model Basics
      • Get to Know the Insurance Data Model
      • Explore Insurance Policy Coverage, Assets, and Transactions
      • Relate Producers, Policies, and Legal Entities
      • Say Hello to Insurance Claims
      • Understand Your Clients to Serve Them Better
    • Record Rollups in Financial Services Cloud
      • Meet Record Rollups
      • Configure Record Rollups
    • Compliant Data Sharing in Financial Services Cloud
      • Get Started with Compliant Data Sharing
      • Set Up Compliant Data Sharing
      • Set Up Participants
      • Set Up a Financial Deal Record
    • Interaction Summaries in Financial Services Cloud
      • Learn About Interaction Summaries
      • Set Up Interaction Summaries
      • Work with Interaction Summaries
    • Financial Services Cloud Setup Essentials
      • Improve User Experience with Field Sets
      • Deliver Additional Features with Custom Metadata Types
    • Actionable Relationship Center in Financial Services Cloud
      • Get Started with Actionable Relationship Center
      • Set up Actionable Relationship Center
      • Set up CDS and ERI
      • Take Action With Actionable Relationship Center
    • Branch Management in Financial Services Cloud
      • Get Started with Branch Management
      • Prepare Your Org for Branch Management
      • Set Up Branch Units and Bankers
      • Prepare Your Org for Record Association Builder
      • Bank with Branch Management