Overview
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Discover how to improve your relationships with your coworkers, clients, employees, and supervisors and find your way through conflict back to cooperation.
Syllabus
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Introduction
- Bringing resolution to your conflicts
- Playing the name, blame, and claim game
- Understanding conflict styles
- Recognizing contentious tactics
- Unwinding cognitive bias
- Identifying issues and needs
- Distinguishing fact from fiction
- Opening the conflict conversation
- Gaining alignment and brainstorming
- Getting to agreement
- Increasing your conflict capacity
- Asking diagnostic questions
- Listening
- Labeling, mirroring, and silence
- Reframing
- Next steps and resources
