Overview
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Learn how to converse empathetically so you can improve your one-on-one conversations with coworkers and your team interactions in the workplace.
Syllabus
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Introduction
- Empathy as a path to productive conversations
- Sharon's path to empathy
- What is empathy?
- Empathy at work
- The importance of professional empathy
- Laying the foundation for positive communication
- Assess your coworker's communication needs
- Evaluate your personal communication style
- Approaching difficult conversations as a listener
- Approaching difficult conversations as a speaker
- Empathy in groups
- Build successful and collaborative relationships today
