Overview
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Learn how to cultivate a mindset of diplomacy and communicate with tact when you encounter challenging workplace situations.
Syllabus
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Introduction
- Becoming more diplomatic and tactful
- Recognizing the need for diplomacy and tact
- Defining diplomacy and tact
- Describing the benefits of diplomacy and tact
- The tact-diplomacy model introduction
- Formulating messages
- Translating messages
- Being polite
- Timing your message effectively
- Crafting your message tactfully
- Introducing the scenarios in this chapter
- Addressing an email scenario
- Addressing a face-to-face scenario
- Addressing a group text scenario
- Addressing a phone scenario after a faux pas
- Introducing the scenarios in this chapter
- Responding to a tricky email
- Saying no tactfully
- Delivering challenging feedback
- Sharing good news tactfully
- Putting your diplomacy and tact into action
