Overview
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Learn the tools and tactics to communicate effectively through disagreement in every situation.
Syllabus
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Introduction
- Having difficult conversations
- Preparing yourself to engage in the conversation
- Starting the conversation
- Using active listening skills
- Strategic listening for gaining understanding
- Using questions to get clarity and more information
- Setting the stage for agreement
- Managing emotions effectively
- Productive venting
- The power of silence
- What do they need?
- Learning from hostage negotiators
- Excelling with hostage negotiation tips
- Using conflict resolution techniques
- Sharpening your conflict resolution techniques
- Recommendations for self-teaching
