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Communicating during Times of Change

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Free Online Course: Communicating during Times of Change provided by LinkedIn Learning is a comprehensive online course, which lasts for 9 hours worth of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Communicating during Times of Change is taught by Laura Bergells, Lida Citroën, Brenda Bailey-Hughes, Sheila Virani, Brenda Bailey-Hughes, Brenda Bailey-Hughes, Erica Dhawan, Sharon Steed, Jeff Ansell and Mory Fontanez.

via LinkedIn Learning
9 hours worth of material
Self Paced
Overview

  • Communication is essential during times of change. In this learning path, discover how and when to communicate during a crisis while managing your company's reputation and connecting with key stakeholders. Plus, learn communication foundations, such as effective listening and digital body language.

    • Communicate with internal and external stakeholders.
    • Learn crisis communication and reputation repair tactics.
    • Explore the role of emotional intelligence in communication.

Syllabus

    • Course 1: Crisis Communication
      • Prepare your organization to communicate to key audiences in the event of a crisis that impacts your business or brand.
    • Course 2: Reputation Risk Management
      • Learn how to successfully manage your brand's reputation. Review key reputation risk management concepts and case studies, and discover how to mitigate a reputation crisis.
    • Course 3: Communicating in Times of Change
      • Get the tools you need to strategize your communication efforts, craft the change communication message, manage difficult questions, overcome resistance, and more.
    • Course 4: Communicating Change in an Enterprise-Wide Transformation
      • Learn about how to develop a communication strategy that is intentional and strategic while building a set of practical tools to lead change in a successful enterprise-wide transformation.
    • Course 5: Organization Communication
      • Learn the dynamics of successful organizational communication, so you can communicate and lead more effectively.
    • Course 6: Effective Listening
      • Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
    • Course 7: Digital Body Language
      • Learn how to use digital body language to close the empathy gap between you and your team.
    • Course 8: Communicating with Empathy
      • Learn how to converse empathetically so you can improve your one-on-one conversations with coworkers and your team interactions in the workplace.
    • Course 9: Communicating with Confidence
      • Get simple communication tools, strategies, and tips to help you communicate with confidence.
    • Course 10: Communicating with Transparency
      • Learn how to communicate with transparency to better serve your team and customers.

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