Collaborative problem solving for community safety: Online Course from OpenLearn

This free course, Collaborative problem solving for community safety, offers a range of techniques for community police officers, other community-based public service professionals and members of ...

Syllabus

- Introduction
- Introduction
- Week1Week 1: Observation and experience
- Introduction
- 1 Learning and experience
- 1.1 Different types of learning
- 1.2 Using your everyday experiences
- 1.3 Sources of learning
- 2 Active listening skills
- 2.1 Key elements of active listening
- 2.2 Barriers to active listening
- 2.3 Understanding what is said, understanding what is meant
- 3 Developing empathy and building relationships
- 3.1 What is empathy?
- 3.2 When empathy is difficult
- 3.3 Empathy in policing
- 3.4 Steps to building empathy
- 4 Identifying vulnerability
- 4.1 The importance of identifying vulnerability in community policing
- 4.2 Key signs of vulnerability
- Summary
- References
- Further reading
- Acknowledgements
- Week2Week 2: Understanding community relationships
- Introduction
- 1 Searching for and making sense of information
- 1.1 Different types and sources of information
- 1.2 Using mind maps to help make sense of complex information
- 1.3 Further uses for mind mapping
- 1.4 The internet – using information found online
- 2 Identifying community stakeholders and assessing their interests
- 2.1 Introducing stakeholders
- 2.2 Stakeholders in community policing
- 2.3 Understanding influence and interests
- 3 Building network relationships
- 3.1 What is networking?
- 3.2 What does networking look like in practice?
- 3.3 How can a network support collaboration and problem solving in communities?
- 3.4 Understanding your community network and how to use it
- Week 2 quiz
- Summary
- References
- Acknowledgements
- Week3Week 3: Communicating in your community
- Introduction
- 1 Learning to communicate more effectively
- 1.1 Communication skills
- 1.2 Developing your communication skills
- 1.3 Online communication skills
- 2 Communicating with colleagues and peers
- 2.1 The basic communication model
- 2.2 The importance of feedback
- 2.3 Using your feedback
- 3 Communicating with the community and the general public
- 3.1 The process model of communications
- 3.2 Communicating with community stakeholders
- 4 Working with partner services and groups
- 4.1 What do we mean by ‘working in partnership’?
- 4.2 Levels of partnership
- Summary
- References
- Acknowledgements
- Week4Week 4: Problem solving and decision making
- Introduction
- 1 Learning through reflection
- 1.1 Reflection at work
- 1.2 Reflecting on your learning
- 1.3 Making a change
- 2 Assessing critical problems in community settings
- 2.1 What is a problem?
- 2.2 Solving a problem
- 2.3 Tame problems, messes and wicked problems
- 3 Different approaches to decision making
- 3.1 Rational decision making
- 3.2 A psychological perspective
- 3.3 Social pressures affecting our decision making
- 4 Identifying potential solutions
- 4.1 Decision making in policing
- 4.2 Proposing and negotiating solutions
- 4.3 Influencing
- 4.4 Negotiating
- Week 4 quiz
- Summary
- References
- Acknowledgements

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