Overview
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Learn how to use the first seconds of a call to make a positive and lasting impression.
Syllabus
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Introduction
- Introduction and what’s in this course?
- Why does it matter?
- Stay calm
- Don’t be timid
- Do have a good tone
- Don’t apologize
- Do introduce yourself
- Don’t pitch immediately
- Do grab their attention
- Don’t hide the fact it’s a cold call
- Do own the call
- Don’t ask detrimental questions
- Do your homework
- Next steps
