Overview
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See how a project manager can help changes stick by supporting the people affected. Learn techniques that can help you confidently approach the people side of project management.
Syllabus
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Introduction
- People are the key to change
- Change management roles
- Change management in the project lifecycle
- Effects of change on individuals
- How to deal with shock
- How to deal with denial
- How to deal with anger and blame
- How to deal with bargaining
- How to deal with confusion and depression
- How to deal with acceptance and problem-solving
- Plan for resistance
- How to deal with job/skills resistance
- How to deal with status/personal resistance
- How to deal with operational resistance
- Plan learning needs
- How to apply Kolb's learning styles
- Engaging stakeholders
- Planning change communications
- Drivers for change
- Plan the project approach
- Factors that influence change
- Change management facilitation
- What to do when a workshop goes off course
- How to deal with conflict between attendees
- How to deal with an attendee who has not accepted change
- Plan readiness for change
- Negotiation skills
- Building a project team
- How to deal with the forming stage
- How to deal with the storming stage
- How to deal with the norming stage
- How to deal with the performing stage
- Motivating people
- Dealing with a demotivated team member
- Dealing with a demotivated team
- Reporting and communication
- Deliver outputs
- Disbanding project team
- Next steps
