Overview
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Be a change agent in your organization with process improvement. Learn how to build brand-new business processes, improve existing ones, and get stakeholder buy-in for solutions.
Syllabus
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Introduction
- Processes determine outcomes
- What is a business process?
- Traits of a good business process
- Importance of business processes
- Why are some business processes bad?
- Bad processes that used to be good
- Good processes with limitations
- Cow path theory
- Become a change agent
- Discover goals and seek feedback
- Solutions that work for real people
- Case study: Stakeholders and goals
- Tool: Block diagrams
- Technique: Manage your scope
- Flowcharts for designing the improved process
- Flowcharts for development
- Case study: Desired state
- Present state of business process
- Gap analysis and scope
- Investigate, research, analyze, and share
- Develop process solutions
- Process implementation plan
- Get their attention
- Convince your audience
- Make the idea real
- Next steps
