Overview
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Learn how to improve employee performance and engagement through coaching and timely feedback.
Syllabus
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Introduction
- Get the most out of your team
- What is coaching?
- What is culture?
- A coaching culture
- The coaching matrix
- Trust is the foundation
- Positive intent
- Gatekeepers vs. floodgates
- Respectful candor
- Support from the top
- Continuous, timely feedback
- Continuous learning
- Being coachable
- Lack of support from the top
- The boss isn't coaching
- Don't let fear derail your program
- Coaching the uncoachable
- Keeping track of coaching discussions
- Avoiding the "year-end review"
- Professional and personal goals
- The cadence of coaching conversations
- Coaching resources
