Overview
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Get the best in customer service management education, from agent coaching methods to updates on the latest technology.
- Learn about the technologies, trends, and generational shifts impacting contact centers.
- Prepare your contact center for the multi-channel world.
- Learn to lead a contact center in the digital era.
- Learn how to coach agents effectively and create your dream service workforce.
- Learn how to keep teams engaged through culture, collaboration, and transparency.
- Optimize agent capacity and create collaborative workplace climates.
- See how artificial intelligence is changing customer service, from chatbots to analytics.
- Make better business decisions based on customer service data.
