Overview
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Develop the soft skills you need to lead Salesforce implementation projects.
- Define a problem that requires fresh thinking and scope your innovation project.
- Discover how design can help build better relationships with customers and communities.
- Explore the Salesforce user research personas and learn how to use them at your business.
- Improve your solution design by mapping how customers experience your product or service.
- Increase efficiency and alignment by mapping processes.
- Learn how architecture diagrams help you create connected customer experiences.
- Discover two workflows that Salesforce teams use for agile development.
- Sponsored content: Learn Copado’s take on how DevOps helps you deliver innovation faster with less risk.
- Get your sales reps using Salesforce to succeed.
- Use Salesforce-tested risk management strategies, processes, and tools to succeed.
