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Build Better with UX

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Free Online Course: Build Better with UX provided by Trailhead is a comprehensive online course, which lasts for 4-5 hours worth of material. The course is taught in English and is free of charge.

Salesforce via Trailhead
4-5 hours worth of material
Self Paced
Overview

  • Refine your user experience skills with these powerful tips from the Salesforce UX team.

    • Dig into user experience process, tools, techniques, and best practices.
    • Learn how to talk to your users, discover what they need, and influence design decisions.
    • Explore the Salesforce user research personas and learn how to use them at your business.
    • Get to know prototypes and how to use Salesforce Lightning Design System to build them.

Syllabus

    • User Experience Basics
      • Learn About User Experience Design
      • Define Project Scope and Requirements
      • Create UX Artifacts
      • Choose Tools and Request Feedback
    • UX Research Basics
      • Define Your Research Plan
      • Craft Your Questions
      • Collect Your Data
      • Analyze Your Findings
      • Tell Your Story with Feeling
    • UX Personas for Salesforce
      • Get Started with Personas
      • Learn About Sales Cloud Personas
      • Learn About Service Cloud Personas
      • Learn About Marketing Cloud Personas
      • Learn About Experience Cloud Personas
      • Work with Personas
    • UX Prototyping Basics
      • Get Started with Prototyping
      • Create a Prototyping Plan
      • Use Salesforce Lightning Design System to Build a Prototype
      • Iterate on Your Prototype
      • Share Your Prototype and Get Feedback

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