Boost Field Service with Mobile

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Free Online Course: Boost Field Service with Mobile provided by Trailhead is a comprehensive online course, which lasts for 3-4 hours worth of material. The course is taught in English and is free of charge.

Overview
  • Bring the power of Field Service to your mobile devices.

    • Connect mobile workers to your field service organization with this all-in-one mobile app
    • Connect customers and employees with real-time visual support via mobile devices.
    • Temporarily share a worker’s location with customers so they see that help is on its way.
    • Make selected records available to users when they're offline.

Syllabus
    • Field Service Mobile
      • Access Your Office on Your Phone
      • Set Up a Mobile Worker
      • Customize User Settings
      • Work From Anywhere
    • Visual Remote Assistant
      • See What the Customer Sees
      • Set Up Visual Remote Assistant
    • Real-Time Location in Appointment Assistant
      • Get to Know Real-Time Location in Appointment Assistant
      • Download Appointment Assistant and Set Up Permissions
      • Set Up the Customer Journey
      • Configure Messaging
    • Offline Briefcase
      • Allow Access to Information Offline
      • Build a Briefcase