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Administrative professionals keep organizations running smoothly. Master the skills necessary to thrive in this fast-paced job, from effective communication and business etiquette to the must-have technology skills that are essential for all administrative professionals.
- Learn the essentials of efficient and productive administrative work.
- Communicate effectively and with confidence.
- Master the fundamentals of the Microsoft Office suite.
Overview
Syllabus
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- Course 1: Administrative Professional Foundations
- Learn what it takes to become a successful administrative professional, including key interpersonal and job-specific skills.
- Course 2: Administrative Professional Tips
- Learn to excel as an administrative professional. Get tips on topics such as gatekeeping, project management, and office politics.
- Course 3: Business Etiquette: Phone, Email, and Text
- Learn how to strike the right tone in emails, text messages, and phone calls; include the right information; and understand what communication method to use when.
- Course 4: Time Management Fundamentals
- Get time management strategies to stay organized, keep a clear mind, and be more productive—in work and life.
- Course 5: Note-Taking for Business Professionals
- Learn how to take better notes in business settings. Discover how to take notes more quickly, capture more ideas, and help prepare for different types of meetings.
- Course 6: Communication Foundations
- Build your communication skills. Learn how to communicate more effectively in professional situations, including meetings, email, and presentations.
- Course 7: Asserting Yourself, an Empowered Choice
- Learn how to speak up and make yourself heard. Discover techniques for being more assertive in work and life.
- Course 8: Learning Word 2019
- Learn the basics of working with Word 2019, the popular word processing program from Microsoft.
- Course 9: Learning Excel 2019
- Get started with Excel 2019. Learn how to create, format, share, and print workbooks in Excel.
- Course 10: Learning Outlook 2019
- Learn the basics of Microsoft Outlook. Find out how to set up your email, contacts, and calendar and stay organized and productive in Outlook 2019.
- Course 11: Learning PowerPoint 2019
- Learn the basics of creating and delivering presentations using Microsoft PowerPoint 2019.
- Course 12: Microsoft Teams Essential Training
- Learn how to use the essentials of Microsoft Teams, the Office 365 collaborative workspace app.