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Become a Customer Support Specialist

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Free Online Course: Become a Customer Support Specialist provided by LinkedIn Learning is a comprehensive online course, which lasts for 7 hours worth of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Become a Customer Support Specialist is taught by Jeff Toister, Leslie O'Flahavan, Jeff Toister, Jeff Toister, Noah Fleming, Myra Bryant Golden, Noah Fleming, Jeff Toister and Leslie O'Flahavan.

via LinkedIn Learning
7 hours worth of material
Self Paced
Overview

  • Discover the skills required to become a customer support specialist and deliver outstanding customer service, including building rapport and communicating effectively with customers, providing the right assistance at the right times, de-escalating intense situations, and creating customer value. This learning path was developed to support candidates applying for customer support consultant roles in North America at LinkedIn. To learn more, please visit careers.linkedin.com/shinewithlinkedin.

    • Discover the fundamentals of outstanding customer service.
    • Learn how to communicate effectively with customers.
    • Practice your problem-solving skills.

Syllabus

    • Course 1: Customer Service Foundations
      • Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
    • Course 2: Writing Customer Service Emails
      • Want to write excellent customer service email? Learn the traits your emails must have, so that your written communications provide answers, build rapport, and prevent write-backs.
    • Course 3: Phone-Based Customer Service
      • Learn how to identify and address the unique challenges posed by serving customers over the phone.
    • Course 4: Customer Service: Managing Customer Expectations
      • Learn how to manage customer expectations so customers leave satisfied and keep coming back.
    • Course 5: Customer Service: Problem Solving and Troubleshooting
      • Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
    • Course 6: De-Escalating Conversations for Customer Service
      • Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.
    • Course 7: Customer Service: Creating Customer Value
      • Learn how to define, create, and measure customer value.
    • Course 8: Innovative Customer Service Techniques
      • Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.
    • Course 9: Serving Customers Using Social Media
      • Social media is a critical customer service tool. Learn how to communicate and serve customers in high-stakes channels like Facebook, Twitter, and Instagram.

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