Applied AI for IT Operations

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Free Online Course: Applied AI for IT Operations provided by LinkedIn Learning is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Applied AI for IT Operations is taught by Kumaran Ponnambalam.

Overview
  • Solve common challenges in IT operations using the power of AI. Review use cases in the world of IT ops and learn how to apply AI technologies to address key problems.

Syllabus
  • Introduction

    • Artificial intelligence and its many uses
    • What you should know
    1. IT Operations and AI
    • Intro to IT ops
    • IT ops challenges
    • AI and IT ops
    • IT ops use cases overview
    • Setting up the exercise files
    2. Use Case 1: Root Cause Analysis
    • What is root cause analysis?
    • Classification with deep learning
    • Data for root cause analysis (RCA)
    • Preprocessing RCA data
    • Building a classification model with Keras
    • Predicting root causes with Keras
    3. Use Case 2: Self-Help Service Desk
    • Automating helpdesk functions
    • Latent semantic analysis (LSA) and latent semantic indexing (LSI)
    • Data for the help desk
    • Building a document vector
    • Creating the LSI model
    • Recommending FAQs
    4. Use Case 3: Service Load Forecasting
    • Time series forecasting
    • Recurrent neural network (RNN) and long short-term memory (LSTM)
    • Preparing sequence data
    • Building an LSTM model with Keras
    • Testing the time series model
    • Forecasting future service loads with Keras
    5. Other IT Ops Use Cases
    • Anomaly detection
    • Predicting alerting
    • Incident categorization
    • Spam filtering
    • Network traffic analysis
    6. IT Ops Best Practices
    • Model development best practices
    • Using machine learning platforms
    • Model serving best practices
    • Security and privacy best practices
    Conclusion
    • Next steps