Overview
-
Discover how to build world-class customer experience into your company culture.
Syllabus
-
What Is Customer Experience?
- What is customer experience and how does it integrate into my company culture?
- Identify your company mission and core values
- How to craft your customer experience vision
- Meeting your customer's expectations
- What employees need in customer experience
- Delivering products and services through your customer experience
- How to create a winning customer experience journey
- How to map your employee journey in customer experience
- How to choose resources needed for your customer experience
- Customer experience training
- Using customer experience feedback and analytics to gauge results
- Recalibrate and refine your strategy
- Next steps
