AI business school for government

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Free Online Course: AI business school for government provided by Microsoft Learn is a comprehensive online course, which lasts for 9-10 hours worth of material. The course is taught in English and is free of charge.

Overview
    • Module 1: Explore the strategic components, use cases, and special factors of an enterprise AI strategy that creates real business value, with INSEAD and Microsoft.
    • In this module, you will:

      • Consider various approaches to AI implementation.
      • Describe the outcomes organizations have achieved through the adoption of AI.
      • Articulate the components of an AI strategy.
    • Module 2: Explore the strategic components, special factors, and use cases of an AI strategy in Government that creates value, with INSEAD and Microsoft.
    • In this module, you will:

      • Describe the outcomes governments have achieved through the adoption of AI.
      • Articulate the components of an AI strategy.
      • Apply the value creation framework.
    • Module 3: Understand the key elements that make a culture AI-ready and a framework to drive the change needed in your organization for a successful AI strategy.
    • In this module, you will:

      • Describe the key elements of an AI-ready organizational culture.
      • Identify opportunities for change to achieve an AI-ready culture.
      • Apply the AI Maturity Model Assessment to your business.
    • Module 4: Learn the necessary cultural changes for enterprise finance organizations to make AI transformation successful, and how they fit into a holistic AI strategy.
    • In this module, you will:

      • Recognize the key elements of an AI-ready organizational culture in finance.
      • Explain how Microsoft incorporated AI into its finance processes.
      • Identify opportunities for change to achieve an AI-ready culture in your finance department.
    • Module 5: Learn the necessary cultural changes for enterprise marketing organizations to make AI transformation successful, and how they fit into a holistic AI strategy.
    • In this module, you will:

      • Recognize the key elements of an AI-ready organizational culture in marketing.
      • Explain how Microsoft incorporated AI into their marketing processes.
      • Identify opportunities for change to achieve an AI-ready culture in your marketing department.
    • Module 6: Learn the necessary cultural changes for enterprise sales organizations to make AI transformation successful, and how they fit into a holistic AI strategy.
    • In this module, you will:

      • Recognize the key elements of an AI-ready organizational culture in sales.
      • Explain how Microsoft incorporated AI into our sales processes.
      • Identify opportunities for change to achieve an AI-ready culture in your sales department.
    • Module 7: Learn the necessary cultural changes for enterprise customer service to make AI transformation successful, and how they fit into a holistic AI strategy.
    • In this module, you will:

      • Recognize the key elements of an AI-ready organizational culture in customer service.
      • Explain how Microsoft incorporated AI into customer service processes.
      • Identify opportunities for change to achieve an AI-ready culture in your customer service department.
    • Module 8: Explore six principles to guide AI development and use - fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability
    • In this module, you will:

      • Describe the importance of engaging with AI in a responsible manner.
      • Identify six guiding principles to develop and use AI responsibly.
      • Describe different approaches to responsible AI governance from experienced executives.
    • Module 9: Learn guiding principles for governments, and how to choose and operationalize a governance system to responsibly and successfully use AI in the public sector.
    • In this module, you will:

      • Determine the elements of an AI governance system.
      • Choose an AI governance model that fits your government’s needs.
      • Approach policy discussions to promote broad development and deployment of ethical AI systems.
    • Module 10: Discover how to translate your organization’s ethical principles into actionable guidance and tools for engineering teams and how AI can improve lives worldwide
    • In this module, you will:

      • Explain how Microsoft provides accountability for responsible AI through a governance structure.
      • Describe how Microsoft risk management processes are used to identify, assess, and mitigate risks.
      • Establish responsible design principles within your own organization.
    • Module 11: Learn the primary concepts and technologies of AI, and how Microsoft is turning the latest AI into tools, products, and services that organizations can use
    • In this module, you will:

      • Understand why is AI making an impact in businesses now.
      • Understand what is AI and its capabilities.
      • Understand how to use prebuilt AI with no machine learning expertise.
      • Understand the basics of machine learning and what kinds of business problems to apply it.
    • Module 12: Learn how Microsoft creates products, services, and solutions to help organizations leverage AI. Understand how these technologies relate to business problems.
    • In this module, you will:

      • Articulate how Microsoft AI technology can solve business problems.
      • Describe the Microsoft AI products, services, and solutions.

Syllabus
    • Module 1: Define an AI strategy to create business value
      • Introduction
      • Define a holistic AI strategy for your business with INSEAD
      • Transform your applications with AI - Case study introduction
      • Transform your applications with AI - Executive Q&A
      • Transform your applications with AI - Case study resolution
      • Discover the value of empowering every employee with AI - Case study introduction
      • Discover the value of empowering every employee with AI - Case study resolution
      • Knowledge Check
      • Summary and resources
    • Module 2: Define an AI strategy to create value in government
      • Introduction
      • Identify the value of AI in government with INSEAD
      • Transform processes in government with AI - Case study introduction
      • Transform processes in government with AI – Executive Q&A
      • Transform processes in government with AI - Case study resolution
      • Knowledge Check
      • Summary and resources
    • Module 3: Understand the importance of building an AI-ready culture
      • Introduction
      • Understand the importance of building an AI-ready culture
      • Discover the characteristics that foster an AI-Ready culture
      • Understand how Prosci's ADKAR framework can help you lead organizational change
      • Discover how to apply the AI Maturity Model Assessment to your business
      • Knowledge Check
      • Summary and resources
    • Module 4: Discover how to foster an AI-ready culture in finance
      • Introduction
      • Discover how to foster an AI-ready culture in finance - Case study introduction
      • Discover how to foster an AI-ready culture in finance - Executive Q&A
      • Discover how to foster an AI-ready culture in finance - Case study resolution
      • Knowledge Check
      • Summary and resources
    • Module 5: Discover how to foster an AI-ready culture in marketing
      • Introduction
      • Discover how to foster an AI-ready culture in marketing - Case study introduction
      • Discover how to foster an AI-ready culture in marketing - Executive Q&A
      • Discover how to foster an AI-ready culture in marketing - Case study resolution
      • Knowledge Check
      • Summary and resources
    • Module 6: Discover how to foster an AI-ready culture in sales
      • Introduction
      • Discover how to foster an AI-ready culture in sales - Case study introduction
      • Discover how to foster an AI-ready culture in sales - Executive Q&A
      • Discover how to foster an AI-ready culture in sales - Case study resolution
      • Knowledge Check
      • Summary and resources
    • Module 7: Discover how to foster an AI-ready culture in customer service
      • Introduction
      • Discover how to foster an AI-ready culture in customer service - Case study introduction
      • Discover how to foster an AI-ready culture in customer service - Executive Q&A
      • Discover how to foster an AI-ready culture in customer service - Case study resolution
      • Knowledge Check
      • Summary and resources
    • Module 8: Identify guiding principles for responsible AI
      • Introduction
      • Implications of responsible AI - Leadership view
      • Implications of responsible AI - Practical guide
      • Identify guiding principles for responsible AI
      • Identify guiding principles for responsible AI – TD Bank Group executive Q&A
      • Identify guiding principles for responsible AI – State Farm executive Q&A
      • Identify guiding principles for responsible AI – State Farm case study
      • Knowledge check
      • Summary and resources
    • Module 9: Identify governing practices for responsible AI in government
      • Introduction
      • Responsible AI in government - Choosing an organizational model with Altimeter - Part 1
      • Responsible AI in government - Choosing a governance model
      • Responsible AI in government - Policy considerations
      • Responsible AI in government - Choosing an organizational model with Altimeter - Part 2
      • Knowledge check
      • Summary and resources
    • Module 10: Discuss practices for responsible AI at Microsoft
      • Introduction
      • Microsoft AI governance model - Executive overview
      • Understanding the Microsoft governance model - AETHER + Office of Responsible AI
      • Responsible AI frameworks in action
      • Establishing design principles and guidelines in engineering
      • Engineering tools for responsible AI
      • Engaging externally - AI for good
      • Knowledge check
      • Summary and resources
    • Module 11: Introduction to AI technology
      • Introduction
      • Explore state-of-the-art AI technology
      • Introduction to AI technology
      • Introduction to the Microsoft AI approach
      • Introduction to machine learning and deep learning
      • Knowledge Check
      • Summary and resources
    • Module 12: Examine the Microsoft approach to artificial intelligence
      • Introduction
      • Examine the Microsoft approach to autonomous systems
      • Examine use cases for intelligent bots
      • Examine the Microsoft approach to pre-trained cognitive services
      • Examine the Microsoft approach to cognitive search
      • Examine the Microsoft approach to conversational AI
      • Examine the Microsoft approach to SaaS AI and embedded AI
      • Knowledge Check
      • Summary and resources