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Learn to excel as an administrative professional. Get tips on topics such as gatekeeping, project management, and office politics.
Being an administrative professional is a rewarding and challenging career. This series provides tips to help you stay focused, balanced, and in sync with your boss-and become an invaluable asset to whatever company you work for. Executive assistant and coach April Stallworth helps you develop key skills such as gatekeeping, project management, and navigating office politics. She introduces tools to help you be more productive and efficient, and resources to find answers specific to your industry. She also helps you build your brand and your network, to help pave the way to your next job or promotion.
Overview
Syllabus
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Introduction
- Introduction
- Keeping the gate
- Personal branding
- Vision
- Executive presence
- Networking
- Professional organizations
- Training and development
- Higher education
- Grow your dream team
- Your boss
- Social networking and online etiquette
- Self-care and work/life balance
- Mentors
- Managing up
- Managing sideways
- Managing down
- Goal setting
- Administrative resources
- Apps
- Presentation skills
- Dealing with disrespect
- Take control of your career
- Decision-making
- Project management
- Coping with change
- Office politics and gossip
- Emotional intelligence
- The importance of career management
- Career management techiques
- Organizing your office
- Organizing your physical files
- Organizing your electronic files
- Managing morale in your office
- Confidant and advisor
- Setting expectations and maintaining boundaries
- Why professional meeting minutes matter
- Capturing professional meeting minutes
- Preparing briefing materials
- Managing interruptions
- Partnering with your boss
- Pursuing excellence
- Authentic leadership
- Dressing for success
- Executing meetings and events
- The importance of customer service
- Delivering exceptional customer service
- Delegating effectively
- Diversity and inclusiveness
- Entrepreneurial skills
- Coaching others
- Coaching yourself
- Office technology
